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BetChain - Confiscated Funds

Ruling

Resolved - BetChain inform us that this player has been paid. The player is non-responsive so we assume that they've received their funds.

Read our BetChain Casino Review.

Player's Complaint

Betchain has refused to process my withdrawal or refund my initial deposit. I have been a player there for a few years.

about a year ago, [EDIT] from Betchain sent me an email stating that I could keep 2 accts from all the ones they had at Betchain, associated with this ip. I kept mine and our friend sigs.

since then, every time i try to withdraw a substantial amount, they disable my account.

up until now, every time this disabling happens, [EDIT] has been there to enable my acct and process my withdraw.

and she is able to do this because she knows who myself and my friend are.

about 6 months ago, our friend [EDIT] wanted a Betchain acct. knowing that we've had issues with the ip, i went to support before i helped [EDIT] make an account. i told them it was me, in the sig acct, and i was helping my friend set up an acct. i got approval from support.

well, [EDIT] won. and we had to send her id and all that. her account wasn't disabled until nov 5th, coincidentally, the same day i tried to withdraw 3.3 btc.

we went through this, they wouldn't let me withdraw the 3.3 btc. they said that Betchain no longer allowed for any player to withdraw more than .5 btc per week, and it would take 7 weeks to get my winnings.

anyway, after threatening to go to the forums, they got approval to withdraw 2.6 at one time.

there has been a few more time before all of that, but i don't need to go into them, unless i need to.

so myself and my friend went on our trip and when we got back, [EDIT] said she wanted to play at Betchain. My friend told her she could just play in her acct when she wasn't using it. I said just make her a new one.

Betchain knows who we are. every time i withdraw, we have to send our ids and prove who we are. they have approved myself and my friend at this ip.

[EDIT] accounts have been made thru ref links, she is a person, they have her id, everything is fine when she deposits.

only when i withdraw is there a problem.

There are so many emails and screenshots of all of our convos back and forth from when this happens, so any proof needed, i have.

And if they hadn't always fix my acct disabling and processed my withdraws previously, then i might understand. but since they have always reopened my acct and processed my withdraws, and continued to accept my deposits, knowing very well that we had 2 accounts with the same ip, they can not say im in violation of their terms and conditions, as they have approved and enabled my account every time.

Looking forward to hearing back,

Thank you.

Read the casino review

20 Responses

User icon
ThePOGG
May 20, 2019

Hi luckycharm - welcome to ThePOGG.com!

Before we can go any further I need you to provide your full name. I also need to know whether the operator are aware of your country of residence?

Thanks,

ThePOGG

User icon
luckycharm
May 21, 2019

My name is Erick Denzler and yes, As i said before, they approved all documents and processed withdrawals in the past several times or more.

User icon
ThePOGG
May 24, 2019

Hi luckycharm,

What documentation have you provided them and when was this provided?

Thanks,

ThePOGG

User icon
luckycharm
May 24, 2019

October 15 2018, I sent my ID.

User icon
ThePOGG
May 28, 2019

Hi luckycharm,

Specifically what ID did you provide to the operator at this time?

Thanks,

ThePOGG

User icon
luckycharm
May 28, 2019

I sent my Drivers License.

User icon
luckycharm
May 29, 2019

Apologies it was my state ID

User icon
ThePOGG
May 31, 2019

Hi luckycharm,

Do you have the email where you sent this in? Could you forward it to [email protected]?

Thanks,

ThePOGG

User icon
luckycharm
June 1, 2019

The documents were uploaded to the site but I forwarded the email stating the documents were received and approved.

User icon
luckycharm
June 19, 2019

Did you receive the email i forwarded ?

User icon
ThePOGG
July 19, 2019

Hi luckycharm,

I've conclude our discussion with the operator about this issue. My understanding is that removed funds are going to be returned to your account. Can you please check your account over the next week and confirm when you receive your funds?

Thanks,

ThePOGG

User icon
ThePOGG
July 26, 2019

Hi luckycharm,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 6, 2019

Hi luckycharm,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
luckycharm
August 6, 2019

Hello, no I have not. My account is still disabled.

User icon
ThePOGG
August 13, 2019

Hi luckycharm,

They will not be re-opening your account as you are registered from a prohibited country.

Can you please check your payment wallet for your withdrawal?

Thanks,

ThePOGG

User icon
luckycharm
August 14, 2019

I have checked, I see nothing.

User icon
ThePOGG
August 16, 2019

Hi luckycharm,

BetChain have provided proof of payment on the date of the 20th of July. Can you please provide your wallet statement for the 19th-31st of July to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
August 23, 2019

Hi luckycharm,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 30, 2019

Hi luckycharm,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi luckycharm,

If we haven't heard from you by Friday the 13th of September I'll assume that you are happy that your transaction has been located and close this complaint.

Thanks,

ThePOGG

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Agreement

luckycharm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChain
  • Curacao eGaming
  • Direx N.V.

May 20, 2019

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