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Betchain - Not Paying my winning

Ruling

Resolved - Both the submitting complainant and Betchain Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betchain Casino Review.

Player's Complaint

Hello :)

I have informed that this site could help me with my problem. 11.11.2021 was the day I played this casino's welcome bonus.

The casino has asked for many many documents from me. The casino has blocked my account. I sent all documents it asked for, 3 months payslips and bank statements and all.

The casino does not answer my emails and im worried about this. please help me

Read the casino review

8 Responses

User icon
thepogg
November 16, 2021

Hi tarkistaja96!! - welcome to ThePOGG.com!

What is the operator still waiting on you providing?

Thanks,

ThePOGG

User icon
tarkistaja96!!!
November 16, 2021

Hello,

The operator is not waiting any of my providings. I have provided all what they asked for.

User icon
thepogg
November 17, 2021

Hi tarkistaja96!!!,

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
tarkistaja96!!!
November 21, 2021

I have sent them twice all the documents they asked for. Payslips, pdf bank statements from 3 months back, selfie ids, everything. They keep asking me to send again same ones and does not verify my account.

User icon
tarkistaja96!!!
November 24, 2021

Today (24.11.2021) the casino and I have sent each other many emails and documents. Finally they are ready to pay my winnings and asked (again?) my bank informations to pay the withdrawal.

User icon
thepogg
November 27, 2021

Hi tarkistaja96!!!,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
tarkistaja96!!!
December 2, 2021

The casino has paid the withdrawal =)

User icon
thepogg
December 4, 2021

Hi tarkistaja96!!!,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

tarkistaja96!!! consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChain
  • Curacao
  • Direx N.V.

November 14, 2021

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