BetChain - refusing to honour clearly worded bonus offer
Ruling
Found for the Casino - This player has been trying to register from a restricted country. As such BetChain are within their rights to decline their play.
Read our BetChain Casino Review.
Player's Complaint
They did not honour their bonus offer. They offered me a 100% deposit bonus plus 50 complimentary spins and despite using the provided link and depositing they did not give it to me. I still have a screenshot of the link used which clearly and only states "Deposit today and receive 100% match bonus 50 complimentary spins!"
I emailed support to complain and they are still refusing to honour the bonus. They claim that is only for first time depositors but it does not say that anywhere. Trust me I looked, not to mention it was geared to me and only visible once I logged in. [EDIT]
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Hi marchalk - welcome to ThePOGG.com!
Firstly - I've edited your complaint to remove accusations that you cannot back up. Please don't post further content of this nature as it only makes your complaint more difficult to manage.
Can you provide me with a link to the page where you saw this offer?
Thanks,
ThePOGG