BetChan - Account closed

Hi martj20111 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Am I correct in understanding that you are having trouble providing valid 'Proof of Address'?

Thanks,

ThePOGG

Hi martj20111,

I'm following-up on the above?

Thanks,

ThePOGG

Hi martj20111,

If we haven't heard from you by Friday the 10th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi Sorry all messages from you ended up in my spam accidentally.I thought it was strange that it took so long.I'm going to quietly read what you have written and I will respond to that tomorrow Kind regards [EDIT]

your question, Am I correct in understanding that you are having trouble providing valid 'Proof of Address? My answer: I have explained countless times via email, what about my address, these instructions have all been carried out. But not a good answer from them, a new operator says that my documents are incorrect while I have gone through these steps with their own colleague. One says yes the document is correct and the other says it is incorrect and this goes on and on. I've read on many sites that they slow down on purpose. let me ask you this question. if you ask me, you can send this or that. and I show you via a chat (an example) where you the (employee) says, "yes this is the right document" you can request a payout. Then I assume that it is good, then I do not expect your colleague to say something else? That is how it goes everytime, my driver's license, Iban bank account. I have screenshots of evidence, I have sent here above the correspondence from the employees and myself, how contradictory they are. I explained everything to them about my address and why I deposit money through the joint account of me and my girlfriend. I followed all steps of the 4 operator, for example: one says, driving license without background, the other says again with corners, etc. I spent a week with my driving license after 2 weeks, still pending and it has not yet been approved. It is ridiculous. I really want to make a big complaint, it's just pure scams. they deliberately confiscated my money. I'm entitled to my money, and to my emails full of arguments, I get standard bullshit responses. I hope you can help me? and give the good info and tackle those crooks!! Kind regards [EDIT]

Hi Martj20111,

Support agents are not responsible for validating documentation that is submitted. They can give feedback regarding their understanding of what is needed but it is significantly beyond their pay grade to stipulate what is required.

Specifically what feedback have you received from the operator regarding your latest documentation submission?

Thanks,

ThePOGG

Hi, 1: They keep in suspense 2: I have explained countless times via email, chat what about to do a and follow their instructions Im aware of Support agents are not responsible for validating documentation. But that's not all about. My driver's license has been rejected 6x for reasons they don't want to give. there is 1 time approved that is my IBAN data. I have asked several times about the status of the document I uploaded, no answer and the document has been pending for more than 7 days, while my IBAN was approved whiten a day. I no longer knew what and how to do it. and more than 5 operators say different things. how should I as a customer know what to do? I still have some evidence from the chat. I have screenshots of the mail, I can send everything. And where your finding is completely wrong! Finally, an operather asked my explicit (I have proof of black on white) to send the bank details I made a deposit with. My account was closed a day later Support agents are not responsible for validating documentation that is submitted. They can give feedback regarding their understanding of what is needed, so that's not right, because my account was blocked a day later, because I was following the employee on duty? How about that? I just want my money back what I deposit. they can put my profit in their asses. I have long since discovered that these guests from Bethchan and Spinia. are just ordinary crooks. You as the pogg license these organizations. It is abnormal, however, that you spend 20 days to get proof. I followed up everything these 5 employees I spoke to followed their orders just to make the payoff. what do you ask of me? [EDIT] look, no one else is available so I have to do it with the helpdesk ...

Hi Martj20111,

Please keep your communications polite and respectful. We are not here to be an outlet/focus for your frustrations. You are one of hundreds of open complaints, we clearly detail that complaint management is a time consuming process and the majority of the delays you have experienced to date have been as a direct result of your failure to offer a timely response to our questions.

Neither do we license any operator. We manage complaints on behalf of the MGA. We have no control over any other aspect of licensing.

Please tell me exactly what the operator informed you was the problem with your last document submission?

Thanks,

ThePOGG

Hi Martj20111,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Martj20111,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi,

what are you gonna do then.

Betchan and Spina is Scam. I can not be polite on then. it is based on my experiance

So hopefully you take this serious?

you as and MGA give the license to such companies as Betchan. the way how they handle situations like this. so just help me? do something about it [EDIT]

Hi Martj20111,

We have no part in deciding who the MGA award licenses too. That is beyond our remit or authority. We are simply the Alternative Dispute Resolution service selected by the operator to manage complaints on behalf of the regulator.

There is nothing we can do to help you until you answer the question asked above.

Thanks,

ThePOGG

Hi Martj20111,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Martj20111,

If we haven't heard from you by Friday the 22nd of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG