BetChan - delayed deposit add as a cashbonus

Hi holyd555 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi holyd555,

We've reviewed this issue with Betchan and sadly we will not be able to uphold your claim.

Your communication to your VIP host immediately before the funds were credited to your account was as follows:

"Can you also add a huge bonus after all deposits ive made last week!???

Hope you can add €250 euro to play with,

WITH A LOW WAGER OK !!! ( MAX 4 X)"

You asked specifically for a bonus and your account was credited specifically with a bonus. As such you were subject to bonus terms and if you have exceeded the maximum allowed bet the operator are within their rights to consider the bonus contract void.

Sorry we could not be of further help.

ThePOGG