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Betchan - Exclusion malta done by betchan ,misinterpret by betchan

Ruling

Found for the Casino - We will not pursue operators to remove self-exclusions for players, even where the player claims this was placed accidentally.

Read our Betchan Casino Review.

Player's Complaint

I contacted chat support on betchan because i wanted to self exclude myself and ask a question.

I did for one year and asked in the chat” is it possible to exclude myself for a year on other websites” they said we can do that. I said because i have a gambling problem but misworded it. I meant more so “problem” that allot of times i miss payments due to not being able to bet (i play only lightening roulette. And they right away closed my account and said they exclude me on all Malta licences. Now this because of me saying gambling problem but they dont understand that english is my second language so they interpreted it wrong. I mean pronlem due 2 missing bets and being fed up inma exclude myself for a year and just ask if thats possible to exclude me everywhere for a year.. i asked betchan these days whys and buts but:are not very helpfull or friendly. CUtting me of and repeating themselfs. Now i have another account on a website and indont wanna have problems getting this because of betchan and what they did ( they say its regulations ) but i am trying to tell them its a miswording

Read the casino review

1 Responses

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ThePOGG
January 20, 2020

Hi graceslouise - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. If you have used the term 'gambling problem' then the operator are required by their license to close your account.

However it should be pointed out that you are not excluded from all Maltese licensed sites, only the ones that share a license with BetChan.

Sorry we could not be of further help.

ThePOGG

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Agreement

graceslouise consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

January 20, 2020

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