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Betchan - Failed Deposit
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I wanted to deposit 200€ via Rapid Transfer,but it failed and the money got taken off my Bank account but didnt went to my Casino Account. I contacted betchan support already but i haven got any usefull information or a refund since 1 week!! I have closed my Account permanantly at their site and still waiting for my refund! I already provided them with all the necessary Documents for Withdrawl ( ID,Adress Conformation,Bank Protocol etc.)
Please help me because I need that money urgently and I dont know what taken them so long to issue a simple refund
3 Responses
Hi wizizh,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi wizizh,
If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Wizizh consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetChan
- N1 Interactive Ltd
February 2, 2021
Hi wizizh - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of February let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG