BetChan – Lack of transparancy in declied cashout’s
Found for the Casino - You are responsible for tracking your own balance and ensuring you only wager funds that you are comfortable losing.
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I had a cash-out pending, which was declined (please not that getting your account verified is basically impossible, since you can't use PDF, even though most official parties use email to correspond in the Netherlands). However, I was never informed that my cash-out had been declined and as a result my funds were transferred back to my account. An automatic e-mail did went out, but it landed in my SPAM folder, but given the pace at which the roulette ball spins, this is irrelevant, because even a timely e-mail would never have been fast enough to help me decide.
Since I wasn't notified what so ever, I gambled and lost money I didn't intend to risk.
I feel very much cheating and as a compromis expect all my deposits (€1800) to be transferred back to my account and my account to be closed afterwards. I feel like this is a fair solution, since Benchan's poor communication, I was under the impression I'd be getting 4k no matter the spin.
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