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BetChan - No Support

Ruling

Resolved - The player managed to resolve their issue on their own. The player has been barred due to offensive behaviour on another complaint thread.

Read our Betchan Casino Review.

Player's Complaint

When making deposits at this casino you can enter a code to get a deposit bonus. So I did this but each time the bonus doesn't get added. There is no live chat so I am left to email them and I get no reply for hours and hours on end, The last time the manually added the bonus but this time I have just been ignored despite about 5 emails I have sent through. I believe this is set uop like this deliberately so that customers cant get the bonus. It is to much effort to get them to add it. The whole casino is very shady! And it is not only Betchan, their sister casinos are exactly the same namely: Bob Casino and Play Amo that I know of when trying to get the deposit bonus.

Read the casino review

2 Responses

User icon
ThePOGG
January 9, 2020

Hi thestuanator - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint - if you are unhappy with the customer service at BetChan casino all we can suggest is choosing a different site to play with. Are you still experiencing issues getting a bonus credited? We may be able to help with that.

Thanks,

ThePOGG

User icon
Thestuanator
January 9, 2020

I eventually got them to add the bonus but what a mission. I am not going to deposit at this chain of casinos again. How can I find a list of all casinos under in this chain?

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Agreement

Thestuanator consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

January 9, 2020

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