Betchan - Refusal of player verification and deduction of balance in a casino
Found for the Casino - When registering with an online gambling operator you are agreeing to provide accurate information. Where you do not the operator are within their rights to consider the contract void.
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Hello! I was lucky to win a large sum of money for playing Dead or Live2 with a minimum bet of 4.50 rubles. The bonus was provided to me in the screenshot x80,000 [EDIT] My balance in the casino became equal to an incredible amount of 360,000 rubles. Of course, I stopped the game and began to withdraw huge amounts of money for me so as not to lose them back to the casino. I created more than two dozen payments of 15,000 rubles to the same account in Qiwi, from which I made deposits and withdrew earlier. After some time, all payments were declined to me! Accordingly, I write technical support for Betchan online casinos to determine the reasons for the refusal to withdraw funds. I was asked to download the documents necessary for a full verification of my account. The problem was this: when registering, for ease of communication and pronunciation, I entered the name [EDIT], in my passport I have the name [EDIT]. And the rest of the data Surname, registration address, etc. are indicated correctly! Previously, I had a problem with the withdrawal of funds, and I contacted online support on the betchan website, the problem was that I did not unscrew the x3 deposit I made. The amount was insignificant 5000 rubles. The payment was rejected, and they told me to unscrew the x3 balance, after I fulfilled their requirements, I put a lower amount of 3,000 rubles on the withdrawal. Screenshot with the output [EDIT] Money was withdrawn with me to the same qiwi wallet from which I made initial deposits. Casino support does not require verification. A few days later I was lucky to win 360,000 rubles, and I began to create payments for the maximum allowable amount for a screenshot of the withdrawal screen [EDIT] in anticipation, and I decided to write technical support online. I was told to download all the necessary documents for verification, I downloaded a screenshot of qiwi wallet, uploaded a two-page photo to my passport, took a selfie with a passport. Having fulfilled their requirements, I was expecting a withdrawal check. After some time, the payments were declined, and a letter was sent that I did not pass the check “Your personal data was not entered” Screenshot of the letter [EDIT] The next letter came to the technical support desk. Screenshot of the letter [EDIT]. Please request a payment, then your account will be closed due to violation of our rules. The remainder was returned to the withdrawal of 6,050 rubles.
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