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Betchan - Refusal of player verification and deduction of balance in a casino

Ruling

Found for the Casino - When registering with an online gambling operator you are agreeing to provide accurate information. Where you do not the operator are within their rights to consider the contract void.

Read our BetChan Casino Review.

Player's Complaint

Hello! I was lucky to win a large sum of money for playing Dead or Live2 with a minimum bet of 4.50 rubles. The bonus was provided to me in the screenshot x80,000 [EDIT] My balance in the casino became equal to an incredible amount of 360,000 rubles. Of course, I stopped the game and began to withdraw huge amounts of money for me so as not to lose them back to the casino. I created more than two dozen payments of 15,000 rubles to the same account in Qiwi, from which I made deposits and withdrew earlier. After some time, all payments were declined to me! Accordingly, I write technical support for Betchan online casinos to determine the reasons for the refusal to withdraw funds. I was asked to download the documents necessary for a full verification of my account. The problem was this: when registering, for ease of communication and pronunciation, I entered the name [EDIT], in my passport I have the name [EDIT]. And the rest of the data Surname, registration address, etc. are indicated correctly! Previously, I had a problem with the withdrawal of funds, and I contacted online support on the betchan website, the problem was that I did not unscrew the x3 deposit I made. The amount was insignificant 5000 rubles. The payment was rejected, and they told me to unscrew the x3 balance, after I fulfilled their requirements, I put a lower amount of 3,000 rubles on the withdrawal. Screenshot with the output [EDIT] Money was withdrawn with me to the same qiwi wallet from which I made initial deposits. Casino support does not require verification. A few days later I was lucky to win 360,000 rubles, and I began to create payments for the maximum allowable amount for a screenshot of the withdrawal screen [EDIT] in anticipation, and I decided to write technical support online. I was told to download all the necessary documents for verification, I downloaded a screenshot of qiwi wallet, uploaded a two-page photo to my passport, took a selfie with a passport. Having fulfilled their requirements, I was expecting a withdrawal check. After some time, the payments were declined, and a letter was sent that I did not pass the check “Your personal data was not entered” Screenshot of the letter [EDIT] The next letter came to the technical support desk. Screenshot of the letter [EDIT]. Please request a payment, then your account will be closed due to violation of our rules. The remainder was returned to the withdrawal of 6,050 rubles.

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1 Responses

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ThePOGG
October 22, 2019

Hi francyz1945 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do for you in this instance. BetChan include the following in their terms and conditions:

"1.10 The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to:

participating in any type of collusion with other players

use of stolen cards

providing incorrect registration data"

If you have entered incorrect registration details the operator would be within their rights to consider your account void.

Further to this, having done some research on the name variants that you provide, I can see no evidence that these the name you provided is a widely recognised alternative to the name on your passport.

Sorry we could not be of more help.

ThePOGG

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Agreement

Francyz1945 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

October 22, 2019

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