Betchan - Selfexcluded

Hi mjau74 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

I can also tell you that i was suddenly selfexcluded att Spinia casino. I dont understand why. I want to cashout and after that i get selfexcluded. Then i understand it was the same license that Bob casino, betchan, betamo. He Said to me 29/11 i think it was, that he selfexcluded me from the other casinos. Probably he forgotten Spinia.

Now they can give me the rest of my money. They dont play fair...

Hi Mjau74,

I've discussed this issue with the operator and unfortunately we cannot uphold your claim.

Firstly, you need to be aware that under the MGA license self-exclusions apply only to the property it is are requested at unless you explicitly request that the operator extends the exclusion to other properties on the license.

You requested your self-exclusion via the automated in account tool. This means that your exclusion would only apply to Bob Casino unless you had contacted Bob Casino and requested that the exclusion be extended to other properties on the license.

If you have been told that you that they have excluded you across the license and you were allowed to play with operators on this license after this point we may be able to do something about that. Do you have a copy of the conversation where you were told this?

Thanks,

ThePOGG

Hi Mjau74,

I'm following-up on the above?

Thanks,

ThePOGG

Its solved, thanks!

Hi Mjau74,

Thanks for letting us know - it is appreciated!

ThePOGG