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Betchan - Software Glitch - Abnormal behavior of Roulette and li e Video

Ruling

Found for the Casino - This player is accusing the operator of cheating but has failed to provide any supporting evidence to validate their claim.

Read our Betchan Casino Review.

Player's Complaint

I have observed following things while playing the roulette.

- abnormal behavior of roulette

- Suddenly video is paused and resumed once the ball is landed

- Bets are not accepted at the right moment.

- Somerimes Betting times will be closed in very short time.

- Ball is landing in such a way that someone is controlling it on the wheel.

Read the casino review

3 Responses

User icon
ThePOGG
October 2, 2020

Hi mot77 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

You are making some very serious claims. What evidence do you have to support these claims?

The contested balance - is this figure derived from rounds where you can demonstrate that an error has occurred? Or is it simply all of your losses?

Thanks,

ThePOGG

User icon
rj822
October 6, 2020

Hi Team,

I do not have any evidences to submit as I cannot take screenshots from the website as it is restricted.

It was the total amount i have played in the span of 4 to 5 days.

I didn't see or observe this kind of abnormal behavior in earlier time, I have lost around the same amount of money in that time.

When I have contacted the support team about this issue they have added 40Euros to my account as bonus.

User icon
ThePOGG
October 9, 2020

Hi rj822,

Firstly, you are making accusations of having been systematically cheated. Having access to your account would not provide the evidence of this. You would need to have recorded it at the time that it occurred to demonstrate a claim of this nature. Without supporting evidence there is nothing for us to investigate here.

Secondly, given that it is highly unlikely that you were actually cheated - the live games at BetChan are the same video feeds that are used across hundreds of different casinos - we would not be looking to contest the entire loss. We would look to contest losses on rounds where a specific problem could be verified.

Unless you can provide us some way to verify your claim there is nothing we can do to assist you.

Thanks,

ThePOGG

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Agreement

rj822 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • N1 Interactive Ltd

October 1, 2020

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