Betchan - Take part of the winnings

Ruling

Resolved - BetChan have confirmed that they have paid this player. The player is non-responsive to our requests for updates so we assume they've received their funds.

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Player's Complaint

I received bonus - freespins for registration. Won 20,000 rub, but since the maximum winnings, according to the rules of the site, are 3,000 rub, I have 3,000 rub. After I continued to play, lost up to 1695 rub, this is evident in the history of rates, there is a document from the site itself. After I made a deposit in the amount of 500 rub, I had 1695 500 on my balance, made bets, and eventually won 5,000 rub. Made a request for 5000 rub. Withdraw canceled 7 times. Every time there were new arguments. I was asked to take a selfie with the chat support service, with a leaflet and an inscription. When I already sent everything I could, I simply wrote off my funds. Left 2000, guided by the fact that the maximum win from the bonus is 3000. When I said, why they left 2000, and not 3000, I was credited 1000. But! How to deal with my deposit? She argued and finally returned it to me, but 1500, which I won from this deposit - no, they wrote off everything.Afterwards, they were informed that players residing in Belarus were denied access to the site. Correspondence with the support service, all the letters in which selfies were requested, the rates I requested are all I have. The worst thing is the constant requests of selfies and debiting for unknown reasons. The last thing the operator said: you won 3000 and then did not begin to withdraw them. What? First of all, I come to play, why I can't I make a deposit and continue playing on the site?

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