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Betchan - Take part of the winnings

Ruling

Resolved - BetChan have confirmed that they have paid this player. The player is non-responsive to our requests for updates so we assume they've received their funds.

Read our BetChan Casino Review.

Player's Complaint

I received bonus - freespins for registration. Won 20,000 rub, but since the maximum winnings, according to the rules of the site, are 3,000 rub, I have 3,000 rub. After I continued to play, lost up to 1695 rub, this is evident in the history of rates, there is a document from the site itself. After I made a deposit in the amount of 500 rub, I had 1695 500 on my balance, made bets, and eventually won 5,000 rub. Made a request for 5000 rub. Withdraw canceled 7 times. Every time there were new arguments. I was asked to take a selfie with the chat support service, with a leaflet and an inscription. When I already sent everything I could, I simply wrote off my funds. Left 2000, guided by the fact that the maximum win from the bonus is 3000. When I said, why they left 2000, and not 3000, I was credited 1000. But! How to deal with my deposit? She argued and finally returned it to me, but 1500, which I won from this deposit - no, they wrote off everything.Afterwards, they were informed that players residing in Belarus were denied access to the site. Correspondence with the support service, all the letters in which selfies were requested, the rates I requested are all I have. The worst thing is the constant requests of selfies and debiting for unknown reasons. The last thing the operator said: you won 3000 and then did not begin to withdraw them. What? First of all, I come to play, why I can't I make a deposit and continue playing on the site?

Read the casino review

4 Responses

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ThePOGG
July 25, 2019

Hi sasha - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator to discuss this issue.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi sasha,

After discussion with the operator my understanding is that you are going to be paid. We would appreciate it if you could let us know when you have received your funds.

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi sasha,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
September 20, 2019

Hi sasha,

If we haven't heard from you by Friday the 27th of September I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Sasha consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

July 25, 2019

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