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Betchan - They whant to pay me my money!

Ruling

Resolved - Betchan Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betchan Casino Review.

Player's Complaint

i have a problem with this casino they don't want to cash out my money! I won money there and they didn't want to decorate anything! they kept me on the line! every time there was something or my address! after that I won on cookie casino and sent the same documents after them and cookie casino already started paying after 3 days I have proof of that! and then the monkey came up with betchan she told me because I borrowed some money from my friend not from them but my friend they were going to make a problem of it! and they kept me on the line for so long and then i got angry i said i'm a gambling addict hoping they were going to pay me out then it got worse they blocked me! everything went via email then they asked me everything I sent then it was okay they wanted documents from my friend why he lent me money and how he got it? I have never heard of that but by chance he is also a customer of Betchan so I actually came to that casino! Due to private circumstances he uploaded the documents via his own profile and now they keep me on the line for more than 4 weeks that the case is not with them but with someone else? and I'm fed up with this because I just want my money that sit! they do not want to pay they do not want to clarify and am just done with that! because again my friend is he can lend me everything!

Read the casino review

10 Responses

ThePOGG
December 24, 2020

Hi mootje-c14 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

You've created quite a mess for yourself here.

Firstly, if you've told the operator you are a gambling addict, there's basically no chance of your account being re-opened.

Next, if you've played with your friend's money i) you are not the legal owner of the funds being played and ii) as the friend also has an account concerns relating to your collusion/fraud immediately come into play iii) if your friend has been claiming the same bonuses as you, they've received these bonuses more than they are entitled to.

While we will try to contact the operator on your behalf you should be aware that this is likely to be a slow process and that this is a weak claim as even from a surface level review there are multiple obvious potential term violations.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

mootje-c14
December 25, 2020

can't my friend lend me money? that is nowhere? and he always lends me money whether I go shopping or gamble with it, that's not his problem that's why I borrow it! conspiracy and fraud? why would that happen if my friend has their own account on betchan and others? and again you put me in a wet situation because I need my money

mootje-c14
December 25, 2020

and why am I not the legal owner of the money? if it is on my bank whether I borrow it or am in the red or in the negative, I am and remain the legal owner!

mootje-c14
December 25, 2020

I also have proof that I first took money from my own account and then borrowed money? can I also send that data to you? and the weird thing is they ask what money I played with sent them everything and they only take out my friend's piece

mootje-c14
December 25, 2020

what bonus are you talking about? there is no bonus at all? my friend just borrowed my money through the bank he deposited it in my bank and before that i also played betchan with my own money !!! but they asked what money did you play with and I sent them everything! because just have a job so can pay him back?

mootje-c14
December 31, 2020

??

mootje-c14
January 12, 2021

Hallo?

ThePOGG
February 7, 2021

Hi mootje-c14,

Our understanding is that your balance is being paid out according to the standard payment limits. Can you confirm receipt of any installments?

Thanks,

ThePOGG

ThePOGG
February 14, 2021

Hi mootje-c14,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
February 20, 2021

Hi mootje-c14,

If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mootje-c14 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • N1 Interactive Ltd

December 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.