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Betchan - void

Ruling

Found for the Player - Betchan has informed us that they will not cooperate with this service to manage this complaint.

Read our Betchan Casino Review.

Player's Complaint

I played with no bonus at this casino I won 1000 euro playing blackjack I get a message that my balance has been void they never paid me anything back no the casino has changed there license and tell me they have nothing to do with voiding my 1000 euro. They never paid me back.

Read the casino review

5 Responses

ThePOGG
March 10, 2021

Hi koelie23 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

You will need to provide a far more complete account of what has happened before we could assist you.

Thanks,

ThePOGG

Koelie23
March 11, 2021

Srry your right!

In late 2016 I made a account with betchan I played got paid multiple times.

It was a satisfactory casino which I liked to play in. In 2017 I played blackjack with a deposit of 200 I won 800 and cashed out 1000. ( no bonus attached.)

No pay out for 2 months. After I received this emai..

"We would like to inform you that your winning was confiscated. The reason is in breaching the following points of the casino rules.

-development of strategies aimed at gaining of unfair winnings

-fraudulent actions against other online casinos or payment providers

- creating two or more accounts

- other types of cheating

"

Of course I did non of this or is there any evidence provided that I did! After allot of emails they didn't replied anymore. I was hopeless until I knew they were connected with your site.

I got connected with there manager in 2020 that I am a valued VIP player and they want me back. As I replied I want to play at your casino but I need clarification of my previous confiscation I got the reply

" Dear player,

We are sincerely sorry for any inconveniences caused, however we are unable to provide the information in question.

Best regards,

Casino Support Team "

So basically I am asking for help from the pogg to clarify this RAW deposit confiscation.

I hope this is more clear!!

ThePOGG
March 14, 2021

Hi Koelie23,

This complaint both significantly exceeds the 18 month timeframe within which we accept complaints and likely precedes the point where this operator held an MGA license. As such, while we will review the issue, we will be doing so informally and not under our MGA ADR remit.

Thanks,

ThePOGG

Koelie23
April 2, 2021

Any news here?

Thanks.

ThePOGG
April 18, 2021

Hi Koelie23,

Unfortunately the operator has declined to discuss this issue with this service.

Sorry we could not be of more help.

ThePOGG

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Agreement

Koelie23 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • N1 Interactive Ltd

March 10, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.