Betchan - void

Hi koelie23 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

You will need to provide a far more complete account of what has happened before we could assist you.

Thanks,

ThePOGG

Srry your right!

In late 2016 I made a account with betchan I played got paid multiple times.

It was a satisfactory casino which I liked to play in. In 2017 I played blackjack with a deposit of 200 I won 800 and cashed out 1000. ( no bonus attached.)

No pay out for 2 months. After I received this emai..

"We would like to inform you that your winning was confiscated. The reason is in breaching the following points of the casino rules.

-development of strategies aimed at gaining of unfair winnings

-fraudulent actions against other online casinos or payment providers

- creating two or more accounts

- other types of cheating

"

Of course I did non of this or is there any evidence provided that I did! After allot of emails they didn't replied anymore. I was hopeless until I knew they were connected with your site.

I got connected with there manager in 2020 that I am a valued VIP player and they want me back. As I replied I want to play at your casino but I need clarification of my previous confiscation I got the reply

" Dear player,

We are sincerely sorry for any inconveniences caused, however we are unable to provide the information in question.

Best regards,

Casino Support Team "

So basically I am asking for help from the pogg to clarify this RAW deposit confiscation.

I hope this is more clear!!

Hi Koelie23,

This complaint both significantly exceeds the 18 month timeframe within which we accept complaints and likely precedes the point where this operator held an MGA license. As such, while we will review the issue, we will be doing so informally and not under our MGA ADR remit.

Thanks,

ThePOGG

Any news here?

Thanks.

Hi Koelie23,

Unfortunately the operator has declined to discuss this issue with this service.

Sorry we could not be of more help.

ThePOGG