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Casino Chan - winnings confiscation

Ruling

Resolved - Betchan Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betchan Casino Review.

Player's Complaint

I signed up to Casino Chan [EDIT]. I deposited €200, they awarded the promised welcome bonus, I began betting. This was December 15th by the way, just to give you a sense of the absurd length of the period they’ve been wasting my time. Anyway, I did the necessary betting and came out €3,418.85 up. I withdrew the money and waited and waited and now [EDIT] have emailed me (on January 21st) to say they are disabling my account. They won’t be paying me my money for “internal reasons, unfortunately, we can not clarify those.” It sounds to me like they’ve decided simply that they do not fancy paying out my win so they aren’t, [EDIT]. Can you please force them to give me my win? I’m not sure how to defend myself because I have no clue what it is I’m alleged to have done. I can assure you I’ve done nothing untoward, and that if you ask them about it they will have no evidence to the contrary.

Read the casino review

4 Responses

User icon
ThePOGG
February 10, 2021

Hi elgraf8 - welcome to ThePOGG.com.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2021

Hi elgraf8,

Our understanding is that your balance has been restored. Can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2021

Hi elgraf8,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi elgraf8,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

elgraf8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Chan
  • Curacao eGaming
  • Direx N.V.

February 10, 2021

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