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BetChan - Winnings not paid

Ruling

Found for the Casino - A number selected as a Lightening Number does not pay out unless the number also wins when playing Lightening Roulette.

Read our Betchan Casino Review.

Player's Complaint

My winnings did not got paid. I have submitted the evidences but they claimed that there is no issue and all best are credited. I will send you the documents thru e-mail. Please help me to get my winnings since it's stayed on the evidences.

Thank you so much for your help!

Kind regards!

Read the casino review

5 Responses

ThePOGG
January 3, 2020

Hi pilipina - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With respect to your claim you are going to need to provide a far more detailed account of specifically what the issue is before we can assist you.

Thanks,

ThePOGG

Pilipina
January 6, 2020

Hallo, Thank you for your response. I submitted the email documents and evidence thru email. Which documents do you need to further with my request? Kind regards, [EDIT]

ThePOGG
January 10, 2020

Hi Pilipina,

We have not requested any documents at this stage. You need to provide a full description of your problem.

Thanks,

ThePOGG

Pilipina
January 11, 2020

Hello, I played Lightning roulette on autoplay. My number zero came as a Lightning number and should be paid 100 times, where I put €1 on it. Betchan did not paid it of, even when I provided them with evidence, printscreen of my game. My balance stayed at €6.95 when the autoplay played another set. They said all credits has been played for, but not mine. How can Fight then when they say that all winnings are paid off while mine is not? Can i submit the printscreen so you can see What i described? Regards, [EDIT]

ThePOGG
January 24, 2020

Hi Pilipina,

I've reviewed this issue with BetChan. The issue here is that you do not seem to understand the rules of Lightning Roulette.

Yes, 0 was selected as one of the Lightning numbers for that spin and you did have a bet on zero. But being a Lightning number only means that the payout you'll receive if the ball lands on that number is increased from 30x to 100x. In this instance, the ball did not land on 0. So the fact that 0 was selected as a Lightning number for that round makes no difference as the ball did not land on this number. You are not due any pay out as you were not betting on the winning number.

Sorry we could not be of more help.

ThePOGG

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Agreement

Pilipina consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

January 3, 2020

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