Betchan - won't give me my cashback!

Hi chrisi0007 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi chrisi0007,

Our service is an English language service and you need to use freely available online translation tools if you are looking to post information on your complaint. We would suggest Google Translate.

Thanks,

ThePOGG

Hi chrisi0007,

Please detail the deposits you have made to Betchan since the 28th of August.

Thanks,

ThePOGG

Hi chrisi0007,

I'm following-up on the above?

Thanks,

ThePOGG

please excuse me, i only saw the message now.

Deposits

28.08.2021

€ 2.000,--

€ 1.000,--

08.09.2021

€ 480,--

€ 500,--

€ 500,--

€ 480,--

€ 500,--

€ 500,--

€500,--

15.09.2021

€ 250,--

24.09.2021

€ 400,--

25.09.2021

€ 500,--

Hi chrisi007,

In your initial claim submitted on the 10th of September you stated "I have deposited and lost € 7,460 in this casino since 28/08/2021". Reviewing the deposit history you provided, you have only deposited €6460. Can you explain where the higher original claim comes from?

Thanks,

ThePOGG

I don't know how they come to 6,410 euros when they add these numbers together.

I come to € 7,610 euro deposits when I count the payments together.

I can send you a screenshot of the deposits if you tell me where to send them.

I would be happy if we would finally come to a conclusion here. because now this is already in a few weeks and we are not yet further?

Hi chrisi0007,

You submitted your claim on the 10th of September for a total of €7460. As such the deposits in the above list after the 10th would not make up part of this claim. The deposits before the 10th only sum to €6460. Can you explain the difference between the value you submitted in your claim on the 10th and the deposits listed above?

Thanks,

ThePOGG

Hi chrisi0007,

I'm following-up on the above?

Thanks,

ThePOGG

Hi chrisi0007,

If we haven't heard from you by Friday the 12th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG