Betchan - won't give me my cashback!
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Betchan Casino Review.
Player's Complaint
Good day, Betchan casino offers a weekly cashback of 11% on net losses. I have deposited and lost € 7,460 in this casino since 28/08/2021 and the casino does not want to give me the cashback. When I asked you said that I have a plus on the total view in this casino. But under a weekly cashback, always the last week is looked at, so I have a right to my cashback in the amount of € 820.60. I ask for your help.
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Hi chrisi0007 - welcome back.
Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG