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BetCoin.ag - Self exclusion not honoured

Ruling

Found for the Casino - This player has opened a new account to bypass a self-exclusion. As such there is nothing that we can do to help them.

Read our BetCoin.ag Casino Review.

Player's Complaint

I have a gambling addiction and I am not proud of this but do try my best and self exclude to assist me in keeping my addiction under control.

I have self excluded from betcoin.ag but was still able to open an account with betcoin and spent £5000

If I had of won, clearly I did not, I would been unable to withdraw any winnings as this would be against the terms and conditions.

So in theory I have just given the betcoin £5000.

Their response to me was the following

Betcoin.ag Team

12:44 AM (9 hours ago)

to me

Hi,

We have blocked your account. You can do the same thing over and over on every casino. Both accounts are permanently blocked. Please stop visiting our website. We can send you links to websites that can assist you anytime.

Thanks,

[EDIT]

Read the casino review

1 Responses

ThePOGG
March 1, 2019

Hi stango1212 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this instance.

Firstly you should be aware that as a UK citizen you should only be playing with operators that hold a UKGC license. BetCoin do not hold a UK license and as such are breaking UK law by accepting your play.

As BetCoin are not subject to the UKGC license, they are not required to meet the same responsible gambling standards as licensed operators. It would also appear that they haven't allowed you to continue playing, but rather that you've registered a second account after you closed the first one.

Sorry we cannot be of further help.

ThePOGG

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Agreement

stango1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetCoin.ag

March 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.