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Betcruise – do not payout withdrawal for 2 months

Ruling

Found for the Player - Despite repeated efforts to discuss this issue with BetCruise we have received no response what-so-ever.

Read our Bet Cruise Casino Review.

Player's Complaint

I open account at october of 2018. Deposited 3000 Eur. I won 3400 Eur and in my balance was 6400 Eur. I request withdrawal. Three withdrawals betcruise paid out but the last one withdrawal I'am waiting for 2 months. Jan 17 2019 I requested withdraw for 980 Eur but did'nt get money untill today. Acoount is fully verified. Betcruise ignore me and do not answer to my emails. In livechat everytime tell me send email but they do not answer to my emails. In my account are still 3442 Eur. Please help me to get my money back!! My name [EDIT]

My betcruise username [EDIT] ID: [EDIT]

My email [EDIT]

Withdrawal screen:

Jan 17 2019 09:27id: [EDIT]

Withdrawal request

-980.00 EUR

Read the casino review

3 Responses

ThePOGG
Mar 11, 2019

Hi djasmonts - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

djasmonts
Mar 25, 2019

Hello,

Maybe you have some updates about my case?

ThePOGG
Apr 05, 2019

Hi djasmonts,

Unfortunately after repeated efforts to discuss this issue with BetCruise we've received no response what-so-ever. At this juncture I do not feel there's any reasonable expectation of receiving a response.

Sorry we cannot be of more help!

ThePOGG

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Agreement

djasmonts consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Cruise
  • Curacao eGaming
  • Gamesys N.V.

March 11, 2019