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Betfair – Account Closure and Fund Confiscation


Found for the Player - As has become standard for this group of operators, Betfair have offered no response what-so-ever to this complaint.

Read our Betfair Review.

Player's Complaint

I had $8922.29 in my account. I received a mail from Betfair that my account has been closed on business grounds and in line with T&C. However , net deposits of $2504.03 will be returned to my Neteller.

I received these funds on next two days , however the remaining $6418.26 were not sent to me at all.

When I contacted them regarding this , they said the management on a review has decided to retain my funds and will not return them.

I have neither committed any fraud , illegal activity or breached any of their T&C.

All of my winnings are from exchange bets only and I've not earned a single dollar from Betfair itself. Rather I've paid thousands in their exchange commission.

Please help me in recovering this amount. This amount will bring me close to bankruptcy if not recovered.

Read the casino review

2 Responses

Aug 09, 2019

Hi betfair365 - welcome to ThePOGG.com!

Unfortunately it is unlikely we will be able to do anything to help you in this instances. Betfair are negatively listed with this service and have historically been non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are low.


Sep 06, 2019

Hi betfair365,

Betfair have responded to us and informed us that they will not discuss this, or any other, issue with this service.

All we can do at this stage is suggest that you contact Betfair's ADR IBAS. Alternatively if you wished to pursue legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in online gambling disputes.

Sorry we could not be of further help!


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betfair365 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

August 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.