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Betfair - close my account with 1999EUR without explaining the reasons

Ruling

Found for the Player - Despite our repeated efforts to contact Betfair to discuss this issue we have received no response whatsoever from the operator.

Read our Betfair Casino Review.

Player's Complaint

For a long time I played in this casino, there was never any problem, and once after making bets I put money for withdrawal, the money didn’t come longer than usual, I began to write in chat and mail, the answers were standard and the same, their essence is that my account is closed, the money is withheld, no one has yet explained to me, it’s been almost 3 weeks, I’m in shock and I don’t know what to do, please help, because that’s all the money I have...

Read the casino review

2 Responses

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ThePOGG
January 27, 2020

Hi denis777 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2020

Hi denis777, Unfortunately Betfair have informed us that they will not discuss this complaint with our service. All we can suggest at this is that you contact the operator's ADR eCORA. Alternatively, if you wish to consider legal action you could contact GreenTableLegal.com who we understand offer a no win, no fee service that specialises on the remote gambling market. Sorry we could not be of more help! ThePOGG

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Agreement

Denis777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

January 27, 2020

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