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Betfair - closed account on business grounds

Ruling

Found for the Player - Despite our repeated efforts to contact Betfair to discuss this issue we have received no response whatsoever from the operator.

Read our Betfair Casino Review.

Player's Complaint

Hello I've had a betfair account for a few months.

The account was verified, then i had a few wins and my account was closed. no emails at all. so i contacted them on chat and said they need documents. 4 weeks later they say account closed on business grounds.

they refuse to take to me now, and i don't no what to do. i had £500 in the account which is alot of money to me.

i would be very greatfull if you could help.

thanks

Read the casino review

2 Responses

User icon
ThePOGG
March 5, 2020

Hi raggy - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 20, 2020

Hi raggy,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

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Agreement

raggy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

March 5, 2020

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