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Betfair - closed my account and confisicated my money
Ruling
Resolved - This player has become unresponsive to our requests for updates. As such we assume they've managed to resolve their issue without our intervention.
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Player's Complaint
Hi Team,
My name is [EDIT] and my username with betfair is [EDIT]
last week betfair closed my account and confisicated my funds of 3092 usd. And after making multiple attempts to get in touch with them over chat mail and phone I am not getting any other reply than that account is closed due to security reasons.
As far I know I didnt made anything wrong and if something wrong I did it may be purely accidental however it doesn't allow betfair to take my funds.
Please help me with this to get my funds back...I am in depression as its my hard earned money.
Hoping for positive response from your side asap.i am ready to verify my identity in any possible way you or betfair team want.
3 Responses
Hi am123,
I'm following-up on the above?
Thanks,
ThePOGG
Hi am123,
If we have not heard from you by Friday the 14th of June I'll assume you no longer want our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
Am123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Betfair
- Malta Gaming Authority
- United Kingdom Gambling Commission
- TSE (Gibraltar) LP
May 21, 2019
Hi am123 - welcome to ThePOGG.com!
Firstly you need to provide your full name before we can move this case forward.
Secondly, you've chosen to play with a group that are routinely non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf, you should be aware that the chances of a successful mediation are low.
Thanks,
ThePOGG