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Betfair - Closure on business grounds

Ruling

Found for the Player - Betfair have informed us that they will not discuss complaint issues due to licensing restrictions. No such restrictions exist.

Read our Betfair Casino Review.

Player's Complaint

Account closed on business grounds and no explanation

Read the casino review

2 Responses

ThePOGG
October 31, 2019

Hi sauron77 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
November 29, 2019

Hi sauron77,

Sadly Betfair have indicated that they will not discuss complaints with this service due to what they represented as 'licensing' restriction. This claim is unsupported by the regulators that Betfair are subject to.

All we could suggest at this stage is that you contact Betfair's ADR service IBAS.

Sorry we could not be of more help!

ThePOGG

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Agreement

Sauron77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

October 31, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.