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Betfair - Closure on business grounds


Found for the Player - Betfair have informed us that they will not discuss complaint issues due to licensing restrictions. No such restrictions exist.

Read our Betfair Casino Review.

Player's Complaint

Account closed on business grounds and no explanation

Read the casino review

2 Responses

User icon
October 31, 2019

Hi sauron77 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
November 29, 2019

Hi sauron77,

Sadly Betfair have indicated that they will not discuss complaints with this service due to what they represented as 'licensing' restriction. This claim is unsupported by the regulators that Betfair are subject to.

All we could suggest at this stage is that you contact Betfair's ADR service IBAS.

Sorry we could not be of more help!


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Sauron77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

October 31, 2019

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