Resolved - A complicated verification issue has been resolved and this player has now confirmed that they've received their funds from Betfair Casino.
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Hello, I am raising this issue due to Betfair suspending my account. Here is what happened. I opened my account about 3 weeks ago. I played different slots and won nearly 7500 GBP. I successfully verified my account after being asked to send my Bank Statement , Driving License and Passport. After sending the necessary documents, I received a reply stating that my account verification has been completed and all documents validated. I then continued playing and made couple of withdrawals, which were successfully paid. Today I attempted to log into my account but got an error saying that my account has been closed. I contacted the operator and was told that they are requesting me to provide photo with my bank card, which I sent immediately. A few minutes later I was asked to send my bank card(front and back) as well as my passport/driving license/id and bank statement which I previously sent. I believe Betfair has purposely suspended my account for no apparent reason. It is suspicious for them to ask me for the exact same documents which gets me worried that they may be compromising with my identity. I have sent them all documentation now but wanted to contact you as well just to make sure you keep close to my case and that no one from Betfair compromises with my data. I will be thankful if you get involved in this case just to make sure that the issue is resolved smoothly.
Thanks and Regards
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Betfair - has suspended my account for no reason
Posted by Pecheli99
January 15, 2018
Pecheli99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 15, 2018