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Betfair – have suspended my account with no valid reason


Declined - ThePOGG.com is an ADR service. We are not front line customer service for any operator. Basic customer service issues need to be discussed with operator support.

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Player's Complaint

I have been a user for 12 years and use this site over 350 days a year i went to log on today to find my account suspended for no valid reason at all ive not even got an email telling me why i find this is very bad practice by betfair especially to a very good customer like my self

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1 Response

Jun 17, 2020

Hi stormez - welcome to ThePOGG.com!

We are not front line customer support for Betfair. If you want to know why your Betfair account has been closed you need to contact Betfair.



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stormez consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

June 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.