Betfair - I need your help

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Good afternoon

I write to you with the faith that you are well and safety..

I am going to tell you the latest events and I am going to ask you for help.

It is about the Betfair bookmaker and some irregularities they have committed against me.

I begin to point out that during the casino session on this page the game was frozen at the time of winning during the spins .. It has not been once it has been several times and I have screenshots .. As I have read I am not the only one user who has had this problem and there are many who have lost large amounts of money due to this mistake or failure made by this Betfair betting house but with intention ..

The other but more serious issue is that at the beginning of that month seeing so many irregularities and non-compliance with the rules I have sent several e-mails to them asking for my exclusion forever .. You know that a person who plays gambling or casino he always plays when time permits or he has money or worse, he even borrows money to play.

I realized that I can no longer be related to online games and asked all the bookmakers where I have registered my auto exclusion forever ..

All bookmakers starting with William Hill, bet 365 and a few others have answered my email soon and my account has been suspended. The only house that has not answered my emails has been Betfair ... And the worst of all after receiving my emails where I was asking for my auto exclusion forever they have started bombarded me with emails to enter more and leave more money in your bookmaker .. Both my email and also as a text message to my cell phone .. It is sheer cruelty by them to do nothing and to let a poor innocent go in more and spend more just for their benefit.

Two days ago, I entered their page and I have used the chat to inform them that my intention is to open a claim against them for breaking the rules and only thinking about their benefit. They told me that they have not received my e-mails. and they have asked me for the email address where I have sent it .. I have written the email address and honestly it is a great lie on their part because I have sent email to the same email in the past and they answered me instantly ..

I need your help to find out how I can report this gambling house and ask it to pay for being so cruel and obsessed only with winning and for innocent users to leave thousands of pounds, millions for a month.

For all that I have written I have evidence that I can or can use if I am going to open a claim or complaint against them.

Thank you very much and I wish you a spectacular day.

Greetings

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