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Betfair - Incorrectly settled bets

Ruling

Found for the Player - Betfair have made clear statement that they will not cooperate in the management of complaints via our service.

Read our Betfair Review.

Player's Complaint

Following bets on sportsbook betfair.com were settled incorrectly:

Denmark v Belgium - Match Shots On Target

7 Or More Shots On Target 3.10

Stake: €29.00

Bet ID: O/11503843/0000007

Denmark v Belgium - Team To Have 6 Or More Shots On Target

Belgium 4.50

Stake: €280.00

Bet ID: O/11503843/0000005

Denmark v Belgium - Team To Have 6 Or More Shots On Target

Belgium 4.50

Stake: €34.00

Bet ID: O/11503843/0000004

According to the official UEFA website:

https://www.uefa.com/uefanationsleague/match/2029993--denmark-vs-belgium/statistics/?iv=true

UEFA Nations League, Group stage - League A - Group 2, Denmark-Belgium (05-09-20 19:45):

Shots on target: 1-6

These bets must be settled by winning.

Read the casino review

3 Responses

User icon
ThePOGG
September 10, 2020

Hi gustee322 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 23, 2020

Hi gustee322,

Before we can proceed to discuss your issue with Betfair, the operator requires that you send them an email from your registered email address explicitly stating that you given them permission to discuss your account and personally information with representatives of ThePOGG.com Ltd and specifically Duncan Garvie. Please send this email to [email protected] and CC in [email protected].

Thanks,

ThePOGG

User icon
ThePOGG
October 18, 2020

Hi gustee322,

Sadly that Betfair have had a change of heart and informed us that regardless of permission being given that they have decided that they will not discuss this issue.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

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Agreement

gustee322 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

September 10, 2020

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