unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Betfair – Missing Balance

Ruling

Upon investigation and discussion of this issue, Betfair agreed that no clear term had been violated by pavelef during play and returned the full balance that was removed.

At the time of this complaint, Betfair casino were on our Blacklist. Their attitude while discussing this issue was highly commendable showing not just openness in relation to complaints but a willingness to listen to differing opinions. This highly positive approach has encouraged ThePOGG greatly and as such their Blacklist status will be revoked. We will not be immediately linking to Betfair, but over the following couple of years, if this approach is maintained we will continuously review and improve Betfair's rating.

Player's Complaint

Hi Pogg,

I was betting through the wagering requirements using the inbuilt betfair software autoplay function for slots. I was away from my computer and got logged out. When i logged back in, my balance disappeared except for the initial deposit.

Emailed betfair on the issue, and they mentioned that using the autoplay function constitutes a violation of their terms as it is a "robot" player.

Are you able to help?

Thanks.

Read the casino review

6 Responses

ThePOGG
Jun 13, 2013

Hi pavelef - Thanks for getting in touch!

I'm happy to contact Betfair and discuss the issue if possible.

Firstly though, I need you to provide me with your username and the email address you used to sign-up to Betfair. Once I've got those I'll contact the casino.

Thanks

ThePOGG

ThePOGG
Jun 30, 2013

Hi pavelef,

I haven't yet got a final answer for you regarding this complaint. Betfair have assigned a representative to discuss the issue and we are still talking, but they appear to be getting some conflicting information from other departments. I'll be following up on this tomorrow, so hopefully we'll have some progress this week.

ThePOGG

pavelef
Jun 30, 2013

appreciate the help :)
thank you.

ThePOGG
Jul 07, 2013

Hey pavelef,

Just wanted to keep you up-to-date.

Currently, my contact at the Betfair affiliate team has decided it would be better for me to speak directly with the security team as they feel some information is getting lost in translation. So they're trying to arrange for someone from the security department to take over this discussion.

I appreciate this is taking a long time, but as long as there's any possibility of a positive resolution I'd rather keep the lines of communication open and be patient.

ThePOGG

pavelef
Jul 07, 2013

hi pogg, no problem, i understand.
really appreciate your help in trying to resolve this.
thank you.

pavelef
Jul 17, 2013

hello pogg,

just to update that my balance got restored! :)
( about 3200 gbp worth, update the amount you help us players to get back, you are the man! )

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.