Betfair – Missing Balance
Upon investigation and discussion of this issue, Betfair agreed that no clear term had been violated by pavelef during play and returned the full balance that was removed.
At the time of this complaint, Betfair casino were on our Blacklist. Their attitude while discussing this issue was highly commendable showing not just openness in relation to complaints but a willingness to listen to differing opinions. This highly positive approach has encouraged ThePOGG greatly and as such their Blacklist status will be revoked. We will not be immediately linking to Betfair, but over the following couple of years, if this approach is maintained we will continuously review and improve Betfair's rating.
I was betting through the wagering requirements using the inbuilt betfair software autoplay function for slots. I was away from my computer and got logged out. When i logged back in, my balance disappeared except for the initial deposit.
Emailed betfair on the issue, and they mentioned that using the autoplay function constitutes a violation of their terms as it is a "robot" player.
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