Betfair - Self excluded refund?
Unresolved - The player claims they self-excluded at Paddy Power. A Live Chat rep confirmed this but the operator claim the chat rep made a mistake and that the account was closed due to a charge back. The operator will not share communication records so we cannot verify.
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I had a paddy power account with the username [EDIT]. I self excluded from this casino on March 29th 2017. I was still able to deposit approximately £160 after self excluding and I contacted my bank to have that refunded as I had already self excluded days before and was still able to deposit. Anyway, I had a betfair account. This was opened before I self excluded from paddypower. At the time, I didn’t realise they were the same company.
It was only recently (a few weeks ago) that I realised paddypower and betfair were the same. So, I instantly contacted live chat and explained that I am self excluded from paddypower and asked how it worked with me playing on betfair. The person I spoke to said I wasn’t self excluded from paddy power at all and I was still fine to use my betfair account. So I contacted live chat on paddypower and they confirmed I had self excluded. I have screen shots of this chat. So,I got back in touch with betfair and asked them to refund all my deposits that I had made on their site from the 29th March 2017, to date.. they refused. They said that as there’s nothing saying I was self excluded, they aren’t liable. So I get back in touch with paddy power and all of a sudden, they say I never self excluded.. and the account was only closed because of the refund I had from my bank. Half hour before, [EDIT] from paddy power, confirmed my self exclusion. Therefore, I’m just looking to have my deposits from betfair returned to me dating back to March 2017. Which is when I self excluded from paddy power.
My betfair username is stated above: [EDIT]
My paddypower username is:[EDIT]
I can’t remember the email address used for betfair, but the email address I have provided was used for paddypower.([EDIT])
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