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Betfair - Suspended and no contact

Ruling

Found for the Player - Despite our repeated efforts to contact Betfair to discuss this issue we have received no response whatsoever from the operator.

Read our Betfair Casino Review.

Player's Complaint

My account has been suspended, despite uploading all documents and previously being "verified" (which on mobile view it says I am verified still). I believe this was triggered whilst adding a new payment card (which my bank declined the deposit due to being a new account and a high value-I have since spoke to my bank and they have unblocked the payment card in question (ending 2100). I have since contacted the help but they have given no indication when I will be unsuspended. I have not received any communication from the suspension team. I have uploaded a scanned clear copy of my passport, and a debit card, and a phone bill.

Read the casino review

2 Responses

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ThePOGG
March 12, 2020

Hi crt1122 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 20, 2020

Hi crt1122,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

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Agreement

crt1122 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

March 12, 2020

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