– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Betfair - use of self-exclusion


Declined - As there is no money at stake here, this is a customer service issue and does not fall within the remit of this service. Betfair has the final say in this instance.

Read our Betfair Casino Review.

Player's Complaint

Dear team at,

The facts are as follow:

Late last year, 2017, I requested a 6 months self-exclusion from Betfair and all my gambling accounts. The reason being that for a semester I went back to study and I wanted to be totally focuses. My intention was to reopen my accounts once the exclusion was over.

Few months after, in April 2018, I created and account with PaddyPawor and deposited 100€. After the deposit the account was limited for 6 months as per the exclusion on betfair.

At that time I did not know that Betfait had Merged with PaddyPower.

The problem was that while the self exclusion on Betfair was due to expired in no more than 2 months, the limitation placed on PaddyPower was 6 months long! I then contacted the customer service of PaddyPower to requested that the self exclusion would end together with the one still on Betfair as I had no need for a longer exclusion.

The result was that my self exclusion on Betfair was prolonged of 6 more months! In fact, i requested a 6 months self exclusion and I found myself with 10/11 months one.

I tried multiple times to explain to PaddyPower that was not logical to prolong the limitation on Betfair and that i need for it. I was happy with the SE that I had planned.

After that I met with a wall, i then asked PaddyPower to close my account. I asked for the closure because that account was influencing my betfair one.

I have now waited 8 months, the self exclusion on betfair expired in September but my account is still limited because of a permanent exclusion on paddypower.

I tried again and again to explain that was never my intention to request a permanent exclusion.

Unfortunately from PaddyPower I only get the standard email that says that I have requested a self exclusion.

What I want from them is to make so that I can still access betfair with my old account or a new one.

I believe that the doing of the tandem betfair/paddypower is going against the reason behind the self exclusion. They use this tool as an hammer to get rid of unwanted players. Also, now i fear ever use the self exclusion option on other site as I may,once again, not be able too ever log back. In fact, i might never use the self exclusion tool on any other site such.

I believe that self exclusion tool was not meant only for players with gambling issues nor as a punishing tool that casinos can use indiscriminately. 

Finally, I asked the people at paddypower to review my self exclusion and to look for gambling issues indicators. They will not found any as:

-I only have one account. Same email for betfair and paddypower;

-Never asked free stuff;

-Never filed any chargeback;

-Never deposited more that a person of my age, occupation and location can comfortably spend;

The people at paddypower did no take any of the above into consideration.

Note that I no longer have access to the email [EDIT].

I have contacted both betfair and paddypower and changed email with:


Read the casino review

1 Responses

User icon
December 3, 2018

Hi rmail - welcome to!

Unfortunately there is nothing we can do to help you in this instance. While I appreciated your frustration the operators in question are private business and are within their rights to decline the custom of any person for any reason that is non-discriminatory. If they do not want your play they are under no obligation to accept it.

Further to this, the UKGC has made a significant push to force operators to ensure they are making greater efforts to protect vulnerable players. With big fines going about smart operators are more likely to take a conservative approach and retain restrictions in questionable cases than re-open accounts that could potentially result in fines being levied.

Finally, there is no money at stake here. You're simply contesting that you'd like your account opened. This is a customer service issue and not one we would intervene in.

All I can suggest is that if you are unhappy with the practices you've been exposed to with these operators, that you choose an alternative service to play with.



Leave a Reply

You must be logged in to post a comment.


rmail consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

December 3, 2018

United States country flag