Declined - As there is no money at stake here, this is a customer service issue and does not fall within the remit of this service. Betfair has the final say in this instance.
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Dear team at THEPOGG.com,
The facts are as follow:
Late last year, 2017, I requested a 6 months self-exclusion from Betfair and all my gambling accounts. The reason being that for a semester I went back to study and I wanted to be totally focuses. My intention was to reopen my accounts once the exclusion was over.
Few months after, in April 2018, I created and account with PaddyPawor and deposited 100€. After the deposit the account was limited for 6 months as per the exclusion on betfair.
At that time I did not know that Betfait had Merged with PaddyPower.
The problem was that while the self exclusion on Betfair was due to expired in no more than 2 months, the limitation placed on PaddyPower was 6 months long! I then contacted the customer service of PaddyPower to requested that the self exclusion would end together with the one still on Betfair as I had no need for a longer exclusion.
The result was that my self exclusion on Betfair was prolonged of 6 more months! In fact, i requested a 6 months self exclusion and I found myself with 10/11 months one.
I tried multiple times to explain to PaddyPower that was not logical to prolong the limitation on Betfair and that i need for it. I was happy with the SE that I had planned.
After that I met with a wall, i then asked PaddyPower to close my account. I asked for the closure because that account was influencing my betfair one.
I have now waited 8 months, the self exclusion on betfair expired in September but my account is still limited because of a permanent exclusion on paddypower.
I tried again and again to explain that was never my intention to request a permanent exclusion.
Unfortunately from PaddyPower I only get the standard email that says that I have requested a self exclusion.
What I want from them is to make so that I can still access betfair with my old account or a new one.
I believe that the doing of the tandem betfair/paddypower is going against the reason behind the self exclusion. They use this tool as an hammer to get rid of unwanted players. Also, now i fear ever use the self exclusion option on other site as I may,once again, not be able too ever log back. In fact, i might never use the self exclusion tool on any other site such.
I believe that self exclusion tool was not meant only for players with gambling issues nor as a punishing tool that casinos can use indiscriminately.
Finally, I asked the people at paddypower to review my self exclusion and to look for gambling issues indicators. They will not found any as:
-I only have one account. Same email for betfair and paddypower;
-Never asked free stuff;
-Never filed any chargeback;
-Never deposited more that a person of my age, occupation and location can comfortably spend;
The people at paddypower did no take any of the above into consideration.
Note that I no longer have access to the email [EDIT].
I have contacted both betfair and paddypower and changed email with:
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rmail consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 3, 2018