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Betfair – Withholding money

Ruling

Found for the Player - After an initially encouraging discourse, Betfair have decided that they will not cooperate in the management of complaints submitted to this service.

Read our Betfair Casino Review.

Player's Complaint

Recently, I was invited to take part in a casino offer. Bet £100 get £100. On this offer I won £180 followed by a further £36 on an arcade game offer, bet £10 get £2. I submitted a withdrawal for £306 (leaving £10 in the account.) I then received an email saying my account has been closed and the money is being withheld. I have asked for an explanation of why the account was closed and why my money is being withheld but have not been given an answer.

Read the casino review

2 Responses

ThePOGG
Feb 13, 2019

Hi Ishields89 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

ThePOGG
Apr 19, 2019

Hi Ishields89,

Unfortunately our dialogue with Betfair has broken down and they have opted not to discuss this issue with us.

At this stage all I can suggest you do is contact Betfair's UKGC approved ADR service eCOGRA.

Sorry we could not be of more help!

ThePOGG

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Agreement

lshields89 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

February 10, 2019