Betfinal - not obeying responsible gaming.
Found for the Casino - This player has failed to provide the required permissions to allow BetFinal to discuss this case. As such the complaint is found in against the party that created the barrier.
I'll start of with saying I tend to compulsive gamble hence why whenever I sign up I try to set deposit limit to 50 euros a week almost instantly. I've been signed up at Betfinal for some time but never deposited. On friday afternoon I've deposited 40 Euros and went on to set a deposit limit to 50 Euros per week just to realize I had to contact them via Email to do so which was funny but I thought to myself it dont matter, they state their working hours is from 3pm to 9 pm CET, it was 4pm when I sent Email and I continued playing 0.20 Euros bets, by 10pm I got no reply and my compulsive gambling side of myself went on to deposit 2 times 50 more Euros (total 100 euros), I've lost all and I blame them for not replying for 7h and blatantly ignoring my request for deposit limit just so I can waste more money. We're in 2018, they were supposed to have tools in order to avoid this, nowhere on their terms does it state I have to wait for deposit limit to be applied (it's not normal to wait either), they also state numerous times (contact us for instant deposit limit), it was not instant and I would like my 2nd and 3rd deposit returned (total 100 euros), I understand I lost the first deposit and I will not request it back, but I want back the ones that went over the limit cause they didnt apply it for 7h + 22h more. I will now include screenshots of the time I sent Email, and the Email I sent. I will upload them to imgur.com
I have covered all private informations but left out the 2nd part of my Email just for verification purposes. I have also givem them more details than needed to apply limits instantly (without asking me for details what they tend to do to stall tactic). I feel cheated and I did everything in my power to protect myself but they ignored me during their active hours. I would also like to state I want my account closed on their site, I dont feel I deserve to be treated that way by an online casino.
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