BetFTV - stalling withdrawal
Found for the Player - FashionTV Casino have failed to pay this player after a regulator ruling in favour of the player. Their license has subsequently been revoked though they are still actively briefing players that they still hold a Curacao license.
Read our FashionTV Casino Review.
I'm writing to formalise my complaint against BetFTV site.
I had played over months at the site and on the 27/5 made my first withdrawal. Note that I had not taken their bonus offers as I did not want to participate due to the rollover betting requirements,
By the 28th May I had received a request to complete their KYC process to prove my identity and address details. I subsequently completed this and was advised before the beginning of June that rhe withdrawal was approved and would be processed by finance.
The withdrawal is for a total,of 9000 USD.
After waiting for two weeks I noticed that the withdrawal was not processed and have since chased them every few days to check on the status. I have consistently been told that the matter was being "prioritised by the relevant department" although nothing has changed and the withdrawal remains pending two months later.
I have made contact with Gaming Curaçao to formalise a complaint against the site, and my contact their has advised that he is picking the matter up with the Managing Directors of the site.
Customer service team continue to reassure that they are escalating this matter and it is being prioritised, however will make no commitment as to when the withdrawal will be processed.
There is no dispute over the validity of my withdrawal.
I see that you are currently managing similar lengthy delays and I hope that you can help secure payments by adding weight to the other claims that seem to be legitimately delayed by the site.
I have chat logs, account details and print screens of my account that I can provide and have already provided to Gamung Curaçao as licensing body.
Thanks in anticipation for any help you can provide.
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