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BetHard - Problematic gambler
Ruling
Found for the Casino - If you do not tell the operator that you are closing your account due to gambling addiction, the closure will not be treated as a self-exclusion.
Read our Bethard Casino Review.
Player's Complaint
I am a problematic gambler and was self excluded from online gambling last year. I was allowed to deposit the money and play at bethard, playamo and betsafe before and after the verification process. I lied when I closed my account saying that I don't have a problem, but I do.
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Agreement
moma consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetHard
- Curacao eGaming
- Bethard Group Limited
November 16, 2020
Hi moma - welcome to ThePOGG.com!
If you have complaints about multiple operators these would have to be submitted separately. However, if you have not communicated to the operators in question that you are closing your account due to problem gambling issues the operator would not be obligated to prevent you from reaccessing their services.
Sorry we cannot be of further help.
ThePOGG