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Betiton – bets canceled

Ruling

Found for the Casino - This player placed wagers after the outcome of the bets were known. As such these wagers are in breach of terms and considered void.

Read our Betiton Casino Review.

Player's Complaint

I made a deposit and played sportsbeting on betiton. After placing several bets I had 900 euro. I asked for withdrawal. After 2 days I got email asking me documents for verification. I sent all documents they asked. Everything was fine until another 2 days when I tried to log in to my account but then my account was suspended. I contacted them on live chat and they told me that my account is closed and that they will refund my deposits and take my winnings. I asked them why, they told me manager decision and nothing more. After that they returned my 100 euro deposit back to my skrill account. I asked them several times what is the problem and they wont tell me, just manager decision. They took 800 euros from me! Can you please help me to get my remaining 800 euro? Thank you

Read the casino review

2 Responses

ThePOGG
Jan 22, 2021

Hi caparot - welcome back!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 14, 2021

Hi caparot,

I have reviewed this issue with the operator and sadly we will be unable to uphold your claim. Each of the bets you placed were made after the outcome of the bet was already know (due to short delays in the system closing the market). As such they are subject to the following term:

"Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose."

Given the above these terms would be void.

Sorry we cannot be of further help.

ThePOGG

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Agreement

caparot consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betiton
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 21, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.