Betive - Confiscated 20k
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
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I won exactly € 20k with € 20 cash bonus This is how it happened: I lost € 25k in the last week, so I tell that on live chat and I get € 20. I still ask can I do withdraw and they tell me you can do withdraw, but I just had to complete the bonus wagering and then I could just do withdraw. So I play live evolution games as always and I win this time and ended up winning big and completing the wagering which allowed me to withdraw from € 20k (they don't tell me that I can only sit max € 10 when I asked.Otherwise I wouldn't even accept the bonus of €20, ) now they have confiscated my 20k me on the grounds that I bet higher than € 10 I hope you bring justice !!! Last email from betive :
Thank you for contacting us.
I can understand that you are irritated with the confiscation. We prefer that our customers play happily on our site and that we do not need to confiscate any winnings. But, all players without exception need to follow the Terms & Conditions. Unfortunately, you didn't abide by the rules. The maximum stake when wagering a bonus is 10 € in casino games for all players. For that reason, our security team had no other choice but to confiscate the fund you had received by breaching the rules. We hope that in the future, you will avoid breaking the rules to avoid further unhappiness.
If there ever is anything else we can help you with, please contact us again.
Have a great day.
this emails is betive last email to me
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