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Betive - Confiscated 20k

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Betive Casino Review.

Player's Complaint

I won exactly € 20k with € 20 cash bonus This is how it happened: I lost € 25k in the last week, so I tell that on live chat and I get € 20. I still ask can I do withdraw and they tell me you can do withdraw, but I just had to complete the bonus wagering and then I could just do withdraw. So I play live evolution games as always and I win this time and ended up winning big and completing the wagering which allowed me to withdraw from € 20k (they don't tell me that I can only sit max € 10 when I asked.Otherwise I wouldn't even accept the bonus of €20, ) now they have confiscated my 20k me on the grounds that I bet higher than € 10 I hope you bring justice !!! Last email from betive :


Hi [EDIT], ​


Thank you for contacting us. ​


I can understand that you are irritated with the confiscation. We prefer that our customers play happily on our site and that we do not need to confiscate any winnings. ​ But, all players without exception need to follow the Terms & Conditions. Unfortunately, you didn't abide by the rules. The maximum stake when wagering a bonus is 10 € in casino games for all players. ​ For that reason, our security team had no other choice but to confiscate the fund you had received by breaching the rules. ​ We hope that in the future, you will avoid breaking the rules to avoid further unhappiness.


If there ever is anything else we can help you with, please contact us again.


Have a great day.


Best regards,


[EDIT]


Customer Support


this emails is betive last email to me

Read the casino review

3 Responses

thepogg
May 1, 2021

Hi baskan010 - welcome to ThePOGG.com!

Sadly there is nothing we can do to help you. Betive carry the following term which you agreed to at point of registration:

"17.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €10 per bet/spin."

If you have bet more than €10 while playing with a bonus you have breached this term, the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of further help.

ThePOGG

baskan010
May 2, 2021

but I ask them if I can withdraw with this bonus. and I have at another casino with exactly the same bonus and max bet € 10 still more than € 10 bet and still withdraw.

can you still write a letter to them please

thepogg
May 8, 2021

Hi baskan010,

The practices at other casinos is not relevant to this discussion.

Unless you have been told that you were allowed to exceed the maximum bet before you did so, the terms of the bonus would stand.

Sorry we could not be of further help.

ThePOGG

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Agreement

ThePOGG consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betive
  • Malta Gaming Authority
  • Curacao
  • Bethard Group Limited

April 28, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.