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Betmaster - casino confiscation by the "decision of our Security Department"

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our BetMaster Casino Review.

Player's Complaint

On 16.10 casino blocked my account with the money on the balance that I was ready to withdraw. That happened right after I contacted with the issue with withdrawal button. It was not active and I couldn't finish my withdrawal. It is also important to know that it was my first withdrawal in casino, I deposited more than 2000€ before I wanted to make a withdrawal request.

Read the casino review

5 Responses

User icon
ThePOGG
November 8, 2020

Hi soniq - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 12, 2020

Hi soniq,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi soniq,

BetMaster have initiated a dialogue regarding this issue. They inform us that while they do have records of an account with their sister property CasinoIn under the email address you provided, they do not have an account registered to that email address with BetMasters.

Can you please double-check the details you provided? Is there another email address or perhaps a mobile number associated with your BetMasters account?

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2021

Hi soniq,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2021

Hi soniq,

If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Soniq consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetMaster
  • Curacao eGaming
  • Reinvent Ltd

November 8, 2020

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