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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Hello, please help me with my thing. Betmaster.io [EDIT]. I was betting there, won something, i had about 1600€ there and wanted to withdraw. I went true verification procces and everything was going well. But then i received mail from them where they accused me from multiaccount and blocked my account [EDIT]. I had only one account there. Its definitely not true what they are saying and now they dont want to talk with me anymore… didnt show me some přivést or nothing… i dont know what to do… please help me. Thanks!
Hello, this is first e-mail about it i received from them.
Please be advised that our Security Department has found additional accounts registered by you in our system. All detected accounts were blocked due to the violation of the Terms and Conditions of our service (clause 13):
13. If a Player attempts to open or has opened more than one account per Website, all accounts may be blocked or closed. Only one account for each household, device, IP address, financial instrument is allowed. Company may perform additional security checks in order to detect multiple accounts.
According to the Terms and Conditions, all detected accounts will be permanently blocked and funds forfeited.
You are not allowed to open any new account in our system. Please note that every detected new account created by you in our system is going to be closed and all the funds forfeited.
Unfortunately, the Support team is not entitled to comment on such decisions of the Security Department.
Have you opened any other accounts - either in your own name, or any other name - with BetMaster? Has anyone else in your household opened an account? Is there another account that would share the same IP address as you? Has another account used the same payment method as you?
I'm following-up on the above?
If we haven't heard from you by Friday the 5th of May we will assume you no longer need our assistance and close this complaint.
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stefan31 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 10, 2023
Hi stefan31 - welcome to ThePOGG.com!
Please quote the full communication you received from the operator detailing their reasons for non-payment.