ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

BetMaster - Withdrawals has been delayed

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Betmaster Review.

Player's Complaint

I made four withdrawals on 14/08 1030€ total.According to the instructions of help desk of the company,needed 3 business days to see the money in my account.Now after five business days and eight total, the money still didn’t appear in my account.The reason i am making the complain and i kindly ask for your help is that all my previous withdrawals operated properly according with the terms without delays but now except the delay i think that the help desk of the company telling lies to me because in my first communication they told me that they made the withdrawals and they would send me the arn codes after they told me that there was a technical problem also with other accounts and the last two days they are telling me that the specialists technicians they investigate what happened but they don’t provide me a proof of the transaction they made as they told me the first day of our communication and they don’t telling me the last two days something different except that they are try to discover what happened with the provider of the payments.When I deposit and believe me I was depositing almost every day there was not problem with the provider but now with the withdrawals there is.I really feel disappointed and cheated.Please try to help me.Thank you in advance.

Read the casino review

4 Responses

User icon
thepogg
August 24, 2022

Hi ama1927 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 2nd of September let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
September 3, 2022

Hi ama1927,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
September 10, 2022

Hi ama1927,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 17, 2022

Hi ama1927,

If we haven't heard from you by Friday the 24th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

ama1927 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 22, 2022

United States country flag