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Hi bmw4399 - welcome back.

When did you submit these withdrawals?

Thanks,

ThePOGG

Good day, the first withdrawal dd Aug 20th and they cancel yesterday and then replace again with date 23rd.
for yr info today they reply requesting verification my account. I will send to casino the req docs and will see results. many thanks to you.

Hi bmw4399,

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 10th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

DEAR SIRS MTHANKS YR MSG.
FOR YR INFO I HAVE SUBMIT THAT REQUESTED FOR VERIFICATION.  ASKING THEM WHAT IS THE PROSPECTS REGARDING VERIFICATION THEY DON.T REPLY CLEAR BUT ONLY WAIT. MY ACCOUNT NOW IS 5000EUR AND AS YOU UNDERSTANT IS BIG AMOUNT AND I FEEL ANXIOUS THAT THEY WILL NOT PAID AND ONLY ME PAID LOT OF MONEY TO THEM.  OFCOURSE NOW I WILL STOP NOW THE GAMES AND I WILL WAIT FOR YR ASSIST ON SEPTEMBER 10TH.

RGDS

Dear Sirs good day. Yr instructions are to wait till Sep. 10th. For yr info my account was blocked since yesterday without any reason or any info from betmaster. My account  have 4000euro. Pls yr help.  Mthanks Psyllos Ioannis.

Asking betmaster  the reason was blocked my account, they said that due multiply accounts of me. This is not true.     Thanks

Good day. For yr info all my deposits made to betmaster are ttl 6 per 20 euro each.  By scrill wallet 4 and by visa card 2. On Aug   18, 2x20. On Aug 20, 2x20 , On Aug 21, 1x20 and on Aug 23, 1x20euros. Asking any evidence of  their claim multiply accounts but not any answer because is not true.  Mthank.

Hi bmw4399,

Are you still experiencing issues?

Thanks,

ThePOGG

Yes. They blocked my account and as they said reason multiply accounts which is not true.  My account balance 4000euro and not valid the reason multiply accounts. I requested from betmasyer to provide the emails or usernames or deposits made for each account but they don't provide any, just they said due to multiply accounts. Theu offer to return my deposits 6x20eur which I don't accept and I rewuest my winings 4000euro.  I confirm that never additional account registered by myself and who the reason for 2nd or more accounts, bonus never requested.  Kindly yr help.  Mthanks.

Dear Sirs good day. I want to inform you that today 20th, the same complain submit via the site askgamblers. mthanks

Hi bmw4399,

If you have submitted this issue to another complaint management service, as we are not legally obligated to act on this matter, we will cease any further activity on the matter.

Sending multiple services to chase the same issue is inefficient for all parties involved.

Thanks,

ThePOGG

Sory gentlemans. That I do because no any info regarding this matter since last Sep 11th. On 18th I requested if any update but I don t received any reply.  For the previous complaints yr updates was frequently in short time  Now no any info excpept  on Sep 11 "if experiancing issues" since fom Sep 8th I inform you thatt they blocked my account wt 4000eur balance.

Ok. I will cancel  my submit complain via other site. What you suggest? to cancel my compaint wt other site.

Hi bmw4399,

It is up to you whether you would prefer us to continue looking at this issue or for AskGamblers to take over. It simply frustrates the process when the people responsible have to go through the case multiple times with different mediators.

As to when you will receive a response, please see the red box directly above the comment section and our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a>. We do not respond to requests for updates unless we are at a point where we have something useful to communicate to you. If you don't receive a response it means we are still discussing the issue with the operator or another relevant 3rd party.

Thanks,

ThePOGG

many thanks yr last msg.
Already requested cancelation from the other site.
If you need the email sent for the cancel I will pass to you.
AGAIN MTHANKS

BetMaster has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

BetMaster have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Good day. I request 4 withdrawals {3 x 500eur and 1 x 499eur|}. Asking prospects regarding my request but always waiting for accounting/department. No any info from casino about my request. For yr info I sent claim to casino but they say address yrs via casino chat. In chat always they say the same waiting accounting department. They sent me many sms"auto responding sms} than they can.t take the money from my account. Pls yr assist. Additional remain 1100eur in my account which this amount the site no permit me to request withdrawal.   mthanks

BetMaster - WITHDRAWALS

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