ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

BetMclean - Refund declined

Ruling

Found for the Casino - BetMclean no longer operate under the same license as BoyleSports and as such a self-exclusion at one does not transfer to the other.

Player's Complaint

I am self excluded from boylesports who was under the same licence as betmclean I shouldn't of been able to open a account with betmclean due to gambling rules I have submitted a complaint to betmclean not got any where there customer service are terrible very rude

Read the casino review

1 Responses

User icon
ThePOGG
May 22, 2017

Hi jsan1 - welcome to ThePOGG.com!

Unfortunately it's unlikely we can do anything to help you in this case. While BetMclean use to operate under the same license as BoyleSports, they don't anymore. You can see the license pages for these operators at the following links:

- BoyleSports - https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39469

- BetMclean - https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/38949

You will be able to see on the above pages that BoyleSports list betmclean.com as 'Inactive'. In other words this is no longer a domain they are responsible for managing. This could have happened for a number of reasons. BoyleSports have possibly sold this domain to another company or BetMcLean could be a white label that BoyleSports were providing infrastructure and licensing to. Regardless, BetMcLean no longer operator on the BoyleSports license and as such self-exclusions at one would not be carried over to the other.

Sorry we can't be of more help,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

jsans1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 22, 2017

United States country flag