BetMclean - Self Exluded User Allowed to reopen account and deposit.

Ruling

Declined - As this complaint relates to self-exclusion policies we are not allowed to review it. As such we've forwarded the player on to the UKGC.

Player's Complaint

Bet McLean (www.betmclean.com)

Account: [EDIT]

Registered email: [EDIT]

Hi,

I have a Severe Gambling addiction which I am constantly trying to control, I have self excluded from all of my online casino accounts, however due to the problem I still sometimes have the urge to create a new account and try to gamble. Thankfully however my Self Exclusion often prevents this from happening, and if it does my deposits are refunded.

I recently opened an account on BetMcLean and deposited a lot of money. Following which I realised that I had previously had an account which was Self Excluded due to gambling addiction.

I have emailed BetMcLean and they are saying that because the have changed operators from Boylesports to Sports Betting & Gaming Services (SGS) that I would not be able to receive a refund of my deposits, even though they have confirmed to me by email that they have a list of previously excluded users through Boylesports. They insist I am not on the list.

I know that I was 100% self Exluded through the Boylesports Operation, and they will be able to confirm this.

Please can you look into this issue for me, as this would greatly assist in my ongoing battle against my addiction.

Many Thanks

[EDIT]

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