BetOnline.ag - Account Block
Ruling
Resolved - The submitting player has informed us this issue has been resolved. BetOnline.ag were responsive to our communications about this issue.
Player's Complaint
Dear Sirs,
I registered on sportsbook betonline.ag
I made bets and withdrawals. Everything was fine.
Now I have $2317 on my account.
I made a withdrawal for $2000 in bitcoin. My payout has been denied and my account has been locked without reason.
After my call to support, they required verification. And I sent immediately my ID, selfie with ID and a Bank Statement. It has now been more than 48 hours and I have no answer from support per mail and nobody on live chat has the answers to my query.
Please help me to withdraw my funds. Thank you for your help.
Regards,
[EDIT]
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Hi rokki131313 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG