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BetOnline.ag – Account Block

Ruling

Resolved - The submitting player has informed us this issue has been resolved. BetOnline.ag were responsive to our communications about this issue.

Player's Complaint

Dear Sirs,

I registered on sportsbook betonline.ag

I made bets and withdrawals. Everything was fine.

Now I have $2317 on my account.

I made a withdrawal for $2000 in bitcoin. My payout has been denied and my account has been locked without reason.

After my call to support, they required verification. And I sent immediately my ID, selfie with ID and a Bank Statement. It has now been more than 48 hours and I have no answer from support per mail and nobody on live chat has the answers to my query.

Please help me to withdraw my funds. Thank you for your help.

Regards,

[EDIT]

Read the casino review

7 Responses

ThePOGG
Oct 24, 2019

Hi rokki131313 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Rokki131313
Oct 31, 2019

Dear Sirs,

A week later, they replied that I need to send another type of document to confirm the address, which I did, sending another Bank statement and utility bill. They wrote that I sent a same document, but my Bank gives only one type of statements.
I usually send my Bank statement to confirm my address to other gambling operators. All operators accepted my Bank statement to confirm my address and verified my account.
It’s written in rules that Betonline are requesting bank statement OR utility bill. I have already sent 2 bank statements and Utility bill.

As a result, and after many calls to support, I provided to betonline a passport with registration at the place of residence, a selfie with passport, two Bank statements, a utility bill and a certificate of registration at the place of residence. I have provided enough documents to verify the account.

I'm asking for help to unblock my account. Thank you for your help.

Regards,
[EDIT]

Rokki131313
Oct 31, 2019

My account number: [EDIT]

Rokki131313
Nov 07, 2019

I called support a few more times. Constantly they answer that soon they will give the answer to my e-mail. At the moment I am waiting for verification of my account 18 days

ThePOGG
Nov 11, 2019

Hi Rokki131313,

You already have a complaint open about this issue. Do not submitted new complaint files about this issue please. You will receive a response as/when we have relevant information to convey to you.

Thanks,

ThePOGG

Rokki131313
Nov 23, 2019

Dear Sirs,
Case has been resolved.

ThePOGG
Nov 26, 2019

Hi Rokki131313,

Thanks for letting us know - it is appreciated.

ThePOGG

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Agreement

rokki131313 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetOnline.ag

October 23, 2019