BetOnline.ag - Account Block

Hi rokki131313 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Dear Sirs, A week later, they replied that I need to send another type of document to confirm the address, which I did, sending another Bank statement and utility bill. They wrote that I sent a same document, but my Bank gives only one type of statements. I usually send my Bank statement to confirm my address to other gambling operators. All operators accepted my Bank statement to confirm my address and verified my account. It’s written in rules that Betonline are requesting bank statement OR utility bill. I have already sent 2 bank statements and Utility bill. As a result, and after many calls to support, I provided to betonline a passport with registration at the place of residence, a selfie with passport, two Bank statements, a utility bill and a certificate of registration at the place of residence. I have provided enough documents to verify the account. I'm asking for help to unblock my account. Thank you for your help. Regards, [EDIT]

My account number: [EDIT]

I called support a few more times. Constantly they answer that soon they will give the answer to my e-mail. At the moment I am waiting for verification of my account 18 days

Hi Rokki131313,

You already have a complaint open about this issue. Do not submitted new complaint files about this issue please. You will receive a response as/when we have relevant information to convey to you.

Thanks,

ThePOGG

Dear Sirs,

Case has been resolved.

Hi Rokki131313,

Thanks for letting us know - it is appreciated.

ThePOGG