Betonline.ag - refusing to payout my winnings, blocked account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I have been trying to withdraw my funds from betonline.ag sportsbook since August 2021 - I submitted a withdrawal of 14008 USD via Bitcoin but the transaction got denied. They requested whole verification process from me again (I already passed few years back when I created my account) - I provided all the documents (ID, proof of address, photos of both sides of credit card, skrill screenshot and selfie with me holding the ID) - after that I was supposed to get a verification call which we arranged four times, but the call never came from their side. Meanwhile my account has been blocked and live chat support always claims that my query is being escalated to relevant department.

Read the casino review

5 Responses

thepogg

January 8, 2022

Hi letitroll - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

thepogg

January 26, 2022

Hi letitroll,

The operator informs us that you have not completed the security verification video call. You will need to complete this before we can do anything to support you.

Thanks,

ThePOGG

thepogg

February 5, 2022

Hi letitroll,

Have you completed the verification call?

Thanks,

ThePOGG

thepogg

February 19, 2022

Hi letitroll,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

February 25, 2022

Hi letitroll,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG