BetOnline.ag - Unauthorized access to our credit card
Declined - Complaints related to identity theft/fraud are beyond the remit of this service and need to be managed by the payment provider and police.
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On 3/19/2019 we discover that our 12 yr old son has been gambling at bet online ag. And using our credit card. I contacted bet online regarding the unauthorized charges and also ask how was a 12 yr old able to open an account with them. The customer service representative first denied that the account existed then claimed that there was not deposit because they dont take Paypal, I was able to provide copies of the charges on my Paypal Mastercard. I was assured that I would be contacted by a supervisor and my complaint was escalated. There has been no attempt to contact me by this casino. I was also told that they would not issue a refund. I currently have a dispute with PayPal as unauthorized charges. I still wonder how my son was able to open this account.i have also contacted our State Attorneys office.
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