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Betsafe - Account block

Ruling

Resolved - Both Betsafe and this player have confirmed that this issue has been resolved and that the player has received their funds.

Read our Betsafe Casino Review.

Player's Complaint

Dear Sirs,

I registered on sportsbook betsafe.com. I made several bets and fully verified my account. After one withdrawal, the company blocked my account for no reason. Company do not want to withdraw my money 95.97 EUR that is now in the account. Also, they do not report the reason for blocking my account.

Please help me to withdraw funds. Thank you.

Regards,

[EDIT]

Read the casino review

6 Responses

User icon
ThePOGG
August 1, 2019

Hi rokki131313 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi rokki131313,

I've managed to get hold of the appropriate department at Betsafe and they inform us that this issue has been resolved and you have been paid. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi rokki131313,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 20, 2019

Hi rokki131313,

If we haven't heard from you by Friday the 27th of September I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

User icon
Rokki131313
September 24, 2019

I received my funds. Thank you

User icon
ThePOGG
September 27, 2019

Hi Rokki131313,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Rokki131313 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

August 1, 2019

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