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Betsafe - Account block

Ruling

Resolved - Both Betsafe and this player have confirmed that this issue has been resolved and that the player has received their funds.

Read our Betsafe Casino Review.

Player's Complaint

Dear Sirs,

I registered on sportsbook betsafe.com. I made several bets and fully verified my account. After one withdrawal, the company blocked my account for no reason. Company do not want to withdraw my money 95.97 EUR that is now in the account. Also, they do not report the reason for blocking my account.

Please help me to withdraw funds. Thank you.

Regards,

[EDIT]

Read the casino review

6 Responses

User icon
ThePOGG
August 1, 2019

Hi rokki131313 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi rokki131313,

I've managed to get hold of the appropriate department at Betsafe and they inform us that this issue has been resolved and you have been paid. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi rokki131313,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 20, 2019

Hi rokki131313,

If we haven't heard from you by Friday the 27th of September I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

User icon
Rokki131313
September 24, 2019

I received my funds. Thank you

User icon
ThePOGG
September 27, 2019

Hi Rokki131313,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Rokki131313 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

August 1, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.