Betsafe - block my account after $24K loss in deposit (legit money)
Resolved - Betsafe closed this player's account on the grounds that they believe the player has a gambling problem. This resulted in the player not receiving the cash back bonus they feel they are entitled to. In this instance we're not comfortable challenging a casino regarding the enforcement of the problem gambling policies as this could result in enabling a potential gambling addict. Bonuses/Cash Back/Comp Points are provided by casinos as incentives to encourage further gaming activity and as such it would be inappropriate to offer them to someone already identified as high risk.
Read our Betsafe Casino Review.
I have been waiting 2 months now for another forum (casinomeister) to try to solve my issue with Betsafe but instead of try to help me they have stamped me with "problem gambler" without any help.
I had deposit limit on Betsafe for $150 and I have been loyal to Betsson group long time. One day for 2 months ago I had extremely bad luck on their slot, every bonus paid 1-5x till I had lost 60.000kr ($10000). I said enough is enough and stopped. I went to chat and talked to them (I have screenshot). The casino manager said they going to credit me good will bonus for my extremely low RTP. Few hours later I couldn't believe my bad luck so I logged in again and played and it was same, it was absolutely crazy bad and it didn't matter what game I played on their slot.
End of the day I lost 140.000kr and again spoke to chat regarding my bad payout and he assured I would get good cashback/bonus.
The next day I log in I can't access my account and they had blocked my account. Betsafe says they think I have gambling problem and they have blocked my account, and keep all remaining balance and loyalty on ALL Betsson group, such as Nordic Bet, Betsson, Betsafe and Casino Euro.
Note that I have confirmation email and screenshot) that they said some cashback regarding my huge loss and they lie about this later.
Note if I didn't complain to a forum they wouldn't even respond to me as I waited 7 days to submit, I feel very very distraught by Betsafe and their group.
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